|Question from customer June 2006 = Hi Mr Lim,
I was wondering how the repairs/upgrade to my amp were going.
|Answer = I apologise for the premature failure of the
Russian Svetlana valves / tubes,
after 15 months. (We were expecting it to last 2 or 3 years, if you
switch on the amplifier for 3 hours a day)
|We have stopped using Russian Svetlana valves / tubes.
|We pride ourselves on the reliability of our valve amplifier (and our
and we guarantee our amplifier AND VALVES for 2 years,
(unlike most of our competitors who guarantee their valves for a laughable
so, we have collected your amplifier FREE OF CHARGE,
put in a NEW set of GBP 160 of KT88 valves FREE OF CHARGE,
and we will deliver your repair amplifier FREE OF CHARGE.
|Your amplifier has been repaired
with our BEST SUPERIOR RELIABLE CHINESE VALVES,
'soak tested' for MANY MANY DAYS
and is working 100 percent reliably.
|Since the disintegration of the Soviet Union,
thing have been getting worst and worst in the former Soviet Union.
|There has been insane civil wars, insane massacre of thousands of civilians,
dangerous nuclear powered submarines, civil servants not paid for months,
|The quality of Russian Svetlana valves / tubes has gone downhill,
since the disintegration of the Soviet Union.
|We still have wasted thousands of pounds on
unusable (does not met with our high standard)
Russian Svetlana valves with black blotches on the 'silvering'
(from the OFFICIAL British importer)
and / or
VERY poor transconductance
(produces A LOT OF ?NICE? WARM SECOND HARMONIC DISTORTION)
(some people will like the ?nice? warm sound of 2nd harmonic distortion)
(from the OFFICIAL American importer of valves / tubes made in the
Svetlana factory in St. Petersburg, Russia.)
( Can any body make me a REASONABLE offer for these Svetlana valves
/ tubes ? )
|We also wasted thousands of pounds on Russian Svetlana branded valves
that are NOT made in the Svetlana factory n St. Petersburg, Russia,
and we are not happy with the quality of these Svetlana branded valves.
( Can any body make me a REASONABLE offer for these Svetlana branded
valves / tubes ? )
|We have stopped using Russian Svetlana valves,
and we have changed over to
our BEST SUPERIOR RELIABLE CHINESE valves / tubes,
which usually have MUCH MUCH MUCH HIGHER TRANSCONDUCTANCE (MUTUAL CONDUCTANCE)
|Higher transconductance (mutual conductance) means
our SUPERIOR RELIABLE CHINESE EL34 produce MUCH MUCH MORE BASS
|Higher transconductance (mutual conductance) means
our SUPERIOR RELIABLE CHINESE valves
produce MUCH MUCH MUCH LOWER MEASURED DISTORTION
in our valve / tubes amplifiers.
|The lower measured distortion means MUCH GREATER CLARITY of human voices.
|Based on our constant quality control checks, we found that
Russian Svetlana valves / tubes USUALLY' produces about 2 to 3 times
(or even 4 or 5 times more distortion for some valves ?matched ? by
? the ? OFFICIAL ? importer?)
( so we have to reject the unsatisfactory ?matching? and match the
than our BEST SUPERIOR RELIABLE CHINES VALVES
when used in our amplifiers.
|Some people like ?nice? 'warm' second harmonic distortion,
but people with Golden Ears can hear that
?nice? warm second harmonic distortion
makes human voices sound blur , congested (like the singer has a blocked
|We have replace ALL the 4 Russian Svetlana valves
with 4 of our BRAND NEW superior reliable Chinese valves,
and 'soak tested' your amplifier with our SUPERIOR RELIABLE CHINESE
for many many days, and everything is working 100 percent reliable
and the sound is marvellous
|( PLEASE GIVE US 48 HOURS NOTICE.)
Please tell us a date,
when you want us to send the amplifier.
( PLEASE GIVE US 48 HOURS NOTICE.)
The courier MIGHT (or might not) deliver on the next working day,
because you live far away away from a large town.
|I also apologise for the problems in the collection,
that was partly caused by courier,
and partly caused by me ( I did not know that I had to book a collection
BEFORE 7 a.m.)
( The couriers computer will AUTOMATICALLY book the collection in almost
( except for customers who live very far away from couriers nation
( In most cases, the collection is 90 percent reliable, and the courier
turns up on the agreed date.)
( I apologise for the large number of problems your collection.)
|Since we have sold you your amplifier,
we have made one minor improvement.
We have changed the value of one of the MANY ultrasonic filter.
|If you want, we can bring your amplifier up to date
for only GBP 50.
|THIS GBP 50 IS 100 PERCENT OPTIONAL,
but I think that it is well worth GBP 50,
for SLIGHTLY nicer treble (for more people)
or 30 percent to 50 percent improvement (for VERY fussy listener)
(about 10 to 1000 times bigger than changes to cables, volume controls,
changing plastic capacitor in GOOD WORKING ORDER, etc)
|If you want the GBP 50 upgrade,
PLEASE GIVE US AN EXTRA DAY NOTICE.
|Thank you, and a thousand apologies
for the premature failure of the Russian Svetlana Valves / tubes,
and I assure you that
our Chinese valves in our WELL DESIGNED amplifiers are VERY VERY VERY
( Our valves / tube amplifiers have been designed for reliability)
( and is one of the few valves / tube amplifiers that )
( are guaranteed for 2 years INCLUDING THE VALVES.)
(Replacement valves are only guaranteed for 1 year.)
(Most of our competitors valves / tubes are only guaranteed for laughable
( Who do you think uses the better made valves / tubes ? )
|Best of all,
our BEST SUPERIOR RELIABLE CHINESE
+ the GBP £50 modification
to the value of one ultrasonic filter
SOUNDS 20% to 200% BETTER (depending
on how fussy you are)
THAN RUSSIAN SVETLANA VALVES.
MUCH IMPROVED CLARITY OF HUMAN
( that was VERY SLIGHTLY congested
(sound like the singer has a SLIGHTLY blocked up nose)
( has disappeared with our SUPERIOR
RELIABLE CHINES VALVES.
WITHOUT ANY HARSHNESS WHATSOEVER.
|( There is a fine dividing line, between crystal clear clarity versus
harsh sound )
( This is 100 percent crystal clear human voices WITHOUT ANY HARSHNESS,
( especially with the OPTIONAL GBP £50 change to the ultrasonic