FAQ (Frequently Asked Questions)
for EXPORT CUSTOMERS
(which will also interest some English customers)
Many valve amplifiers look the same,
because there is a limit to how many ways you can arrange 3 transformers, 4 big valves and 4 small valves, to fit on a small box !
Our valve amplifiers have been MODIFIED IN ENGLAND
with American GEC NOS JAN (military) small 5670 valves, SILVER MICA capacitors, ferrite ring mains filter, etc.
THESE MODIFICATIONS MAKES OUR AMPLIFIER SOUND DIFFERENT
TO OTHER VALVE AMPLIFIERS (THAT LOOK THE SAME).
|Question 1 - What is the original power input for this
unit ? (Singapore power supply is 230V),
If possible, please provide me the specification.
Do not be worried if the voltage in your country
In MANY countries, your electricity producing company is LEGALLY ALLOWED
So, in England,
So, do not worry,
Our amplifiers are designed to work ROUGHLY around 240 volts.
If your country's voltage is 220 volts,
|Question 2 - Any warranty for overseas buyer? and how
is the warranty likes?
We will honour our Guarantee,
If we honour our Guarantee,
If we do NOT honour our Guarantee,
We have "tamper proof seals" on the safety cage and bottom of the chassis.
If you do NOT break these "tamper proof seals",
In the extremely unlikely case of our RELIABLE amplifier breaking down :-
1. We will send you a new set of valves.
2. If that does not work,
3. In the worst possible case,
We will also send a courier to collect the faulty amplifier.
We have sold 90 amplifiers over the last 3 years,
The most important rule of our guarantee is :-
Nobody is stupid enough
So why do people want to "experiment" with different valves,
If our valve amplifier is cheap, reliable, sound great and is working
|Question 3 - For "Money Back Guarantee" does it applies
to overseas buyer ?
In general, people with expensive "high end" speakers love our amplifiers.
Customers with more modestly priced speakers, are pleasantly surprised
Please could export customers email details of their speakers
At the end of the day, if you really hate the amplifier,
We will charge you
So you will lose a total of UKP 150
But we will also lose money !
I hope that you will agree that
|Question 4 - How is payment? Kindly list out all charges.
There is really no catch.
For our cheapest amplifier, we will charge your credit card with UKP
600 for the amplifier
Also see the next question about VAT (English Tax)
|Question 5 - Can export customers get VAT (English Tax)
At the moment, we are still a small company,
You CANNOT ask for your VAT (English Tax) back from the Her Majesty's
Custom & Excise,
When we get bigger,
|Question 6 - How long will it take to deliver the amplifier
Unfortunately, it is ABOUT 3 weeks.
We take 1 week to modify the amplifier, and do a bit of "burning in"
We "burn in" export amplifiers for another week.
Allow UPS another week to fly the goods to you.
|Question 7 - How good is the packing ? Will the amplifier
survive the long journey ?
Our amplifiers are "double packed" !
The amplifier is packed in foam, and put into a cardboard box.
The cardboard box is then surrounded by foam,
We have already exported
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